Shipping

As we expand our online presence, customers are learning about unique services: That we sell paintball equipment and are Vancouver Island's only Certified Tippman Tech Center, that we carry the full line of Peavey Electronics; that we sell unique Murano Glass beads imported from Italy; or that we also carry unique, one-of-a-kind First-Nations artwork.

What many customers are also learning, is that you don't have to come to Nanaimo to buy from us. We ship our unique products worldwide and you only pay for actual shipping charges. If you find something you like on our website - just give us a call. We'll happily accept your order and ship it to you, even if you live in Zimbabwe!

Nicol Pawn is About Customer Service

We offer a unique shopping experience. We carry many gently used items, as well as many new items. We have a music department, a paintball department, a jewellery department (with a gemologist on the staff), electronics, tools and - every once in a while - some items that are so unique, you'll never find them anywhere else!

We are a family-owned and family run shop. We have become Nanaimo's largest and premier pawnbroker by focusing on you - the customer. This focus extends to our growing online presence, as well. Give us a try! We're sure you'll find that we treat you well, offer great prices and once you shop with us, you'll want to return.

Shop in Comfort from Home

As we expand our online presence, more and more people will discover our unique line of products, excellent customer service and great prices. It will be a while before we're able to offer online sales and that is something we are planning for the future. In the meantime, however, there are many other ways to make an online purchase.

If you see something you like, or have a question about a product online, just give us a call. Use our toll-free number from anywhere in (or outside) of Canada: (877) 753-7296

Payment can be made using Visa, Mastercard or American Express. Other options include: Money order, Paypal or personal cheque. We'll take down your delivery information and ship your purchase directly to your location. We'll find the least expensive and most reliable way to send your purchase to you, within the time-frame you require.

Shipping Policy

Lots of online businesses make a profit on shipping and handling of your purchase. Not at Nicol Street Pawnbrokers. We value our customers and want you to feel good about buying from us. Our customers pay only the actual shipping related charges (packaging materials and postage) - and often times - we recycle packaging materials, so that part is often free!

For the majority of our items we utilize Canada Post for shipping our online orders, either with Express Post or Expedited parcel Post. These methods include insurance and tracking and it is our policy to employ only shipping methods with these features. Most items can be shipped within North America within 7 to 10 business days. If you are an International customer, please contact us first to ensure we can track and insure your package as some countries do not support these shipping features and other shipping methods will have to be employed.

As shipping is probably the single most challenging aspect to any online business, Nicol Street Pawnbrokers is always researching new shipping methods to ensure our customers' satisfaction. In addition if you have a preferred shipping method you would like for your purchase we will happily accommodate you as long as that method is trackable and insured.

Returns Policy

At Nicol Street Pawnbrokers, we want you to be completely satisfied with your purchase, so we offer you a ten day return policy on most items you purchase from us. If for any reason you are not satisfied with your purchase simply return the item to us and we will refund your purchase less shipping costs.

The only exceptions are new items such as Paintball equipment and musical instruments which once used can not be re-sold as new items. These items will be accepted as returns less a 40% restocking fee as the goods can only be sold as used items.